SHOPPING INFORMATION​

Are prices shown with or without VAT?

All prices displayed on Yarnstreet.com include VAT for retail customers.
For wholesale (B2B) users, prices are shown excluding VAT after you log in to your wholesale account.

Do I need to create an account to shop?

No — you can shop freely without creating an account.
However, creating your free Yarnstreet account comes with great benefits:

  • View your order history
  • Track your orders easily
  • Save your delivery details for faster checkout
  • Receive updates about new arrivals and promotions

Registration takes only a minute and makes shopping even smoother!

What exactly happens after ordering?

We usually prepare and ship orders within 1–3 business days after receiving payment.
During busy periods (sales, holidays), processing might take slightly longer, but we always aim to get your yarns to you as soon as possible!

To avoid delivery delays, please double-check that your details are correct:

  • Full name (first and last)
  • Complete address (street, building number, postal code, and city)
  • Country and phone number

Correct information ensures smooth and fast delivery.

We offer multiple shipping methods depending on your country, including:

  • Courier delivery directly to your address
  • Parcel locker or pickup point delivery (available in selected countries)
  • Standard postal shipping for small parcels

Shipping costs are calculated automatically at checkout based on your location and order weight.

PAYMENT INFORMATION

What payment methods do you accept?

We accept several secure and convenient payment methods:

  • Credit and debit cards (Visa, MasterCard, Maestro)
  • PayPal
  • Stripe
  • MakeCommerce (for Baltic and Nordic customers)
  • Bank transfer (for wholesale and selected orders)

All payments are processed through trusted gateways with full data encryption for your safety.

Do you ship worldwide?

Yes! Yarnstreet ships worldwide from our warehouse in Latvia, Northern Europe — a region known for its beautiful craft traditions.
We use several reliable international shipping partners to ensure safe and timely delivery.

Typical delivery times:

  • Europe: 3–10 business days
  • Worldwide: 7–21 business days

You’ll receive a tracking number by email once your order is dispatched.

What should I do if I receive a damaged or wrong product?

We’re very sorry for the inconvenience — we’ll fix it quickly!
Please email support@yarnstreet.com and include:

  • Your order number
  • Photos of the product and packaging
  • A short description of the issue

Once we review the case, we’ll offer you the best solution — for example, a replacement, refund, or reshipment.
If a return is needed, we’ll guide you through the process and provide a return label when applicable.

???? Tip: Keep the original packaging until the issue is resolved.

Can I change or cancel my order?

If your order hasn’t been shipped yet, contact us immediately at info@yarnstreet.com, and we’ll do our best to modify or cancel it.
If it has already been dispatched, you can return it after delivery following our return policy.